Privacy Policy
Effective Date: February 13, 2026Carmel Valley Heating and Sheet Metal Inc. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, request services, or otherwise interact with us.
1. Information We Collect
Personal Information
When you contact us, request a quote, schedule a service, submit a website form, or otherwise interact with us, we may collect personal information such as:
Name
Address
Email address
Phone number
Service address
Service details, such as repair requests or installation needs
Appointment information
Communications you send to us
Payment or transaction information when applicable
Other information you voluntarily provide
The specific information we collect depends on how you interact with us and the services you request.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies. This information may include:
IP address
Browser type and version
Device information
Pages viewed on our website
Referring website or source
Date and time of your visit
General website usage and interaction information
2. How We Use Your Information
We may use the information we collect to:
Respond to service inquiries
Provide information about our heating, cooling, HVAC, and sheet metal services
Prepare and provide quotes or estimates
Schedule and confirm appointments
Provide requested services
Send invoices, receipts, and other transaction-related communications
Provide service and appointment updates
Respond to customer support requests
Maintain customer and service records
Improve our website, services, and customer experience
Protect against fraudulent, unauthorized, or unlawful activity
Comply with applicable legal and regulatory obligations
Communicate with you when necessary regarding your relationship with us
Send SMS text messages when you have consented to receive them
3. How We Share Your Information
We do not sell or rent your personal information.
We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, provide requested services, process transactions, maintain our website, communicate with customers, or comply with applicable law.
These parties may include:
Website hosting and technology providers
Scheduling and customer management providers
Payment processors
Communications and messaging providers
Professional advisers and business service providers
Government agencies, regulators, courts, or law enforcement when required or permitted by law
We may also disclose information when reasonably necessary to protect our rights, property, customers, employees, or others. SMS opt-in consent, mobile phone numbers, and related SMS enrollment information are not sold or shared with third parties or affiliates for their marketing or promotional purposes. Information may be disclosed to service providers that assist us in delivering SMS communications when necessary to provide those services, subject to applicable privacy and confidentiality requirements.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, and improve website performance and functionality.
Depending on the technologies used on our website, cookies or similar tools may collect information about your device, browser, website activity, and interactions with our pages.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some website features.
5. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or stored by us.
6. SMS/Text Messaging
If you provide your mobile phone number and consent to receive text messages from Carmel Valley Heating and Sheet Metal Inc., we may send SMS communications related to our services.
Messages may include:
Appointment scheduling and confirmations
Appointment reminders
Service updates
Customer support communications
Account notifications
Other service-related communications
Message frequency may vary based on your interactions with us and the services you request. Message and data rates may apply depending on your wireless carrier and mobile plan.
Consent to receive SMS text messages is not a condition of purchasing any goods or services from Carmel Valley Heating and Sheet Metal Inc.
You may opt out of receiving SMS text messages at any time by replying STOP to a message from us. After submitting an opt-out request, you may receive a final confirmation message.
For assistance, reply HELP to a text message or contact us at:
Email: jen@carmelvalleyheating.com
Phone: (831) 298-9922
SMS opt-in consent, mobile phone numbers, and related SMS enrollment information are not sold or shared with third parties or affiliates for their marketing or promotional purposes.
For additional information about our text messaging practices, please review our SMS Text Messaging Terms & Conditions.
7. Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties.
We do not control and are not responsible for the privacy, security, content, or data-handling practices of third-party websites or services.
We encourage you to review the privacy policies of any third-party website or service you visit.
8. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These rights may include the ability to:
Request information about personal information we maintain about you
Request access to certain personal information
Request correction of inaccurate personal information
Request deletion of certain personal information
Request information about how certain personal information has been collected, used, or disclosed
Exercise other privacy rights provided by applicable law
Certain exceptions may apply. For example, we may need to retain information to complete transactions, maintain business records, comply with legal obligations, resolve disputes, protect our rights, or fulfill other permitted purposes.
To submit a privacy-related request, contact us using the information provided in the “Contact Us” section below.
We may need to verify your identity before processing certain requests.
9. Children's Privacy
Our website and services are intended for adults and are not directed to children under 13.
We do not knowingly collect personal information directly from children under 13 through our website. If we learn that we have collected personal information from a child under 13 in circumstances where such collection is not permitted, we will take reasonable steps to delete it.
10. Data Retention
We may retain personal information for as long as reasonably necessary to provide our services, maintain business and service records, fulfill the purposes described in this Privacy Policy, comply with legal or regulatory obligations, resolve disputes, and protect our legitimate business interests.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.
When changes are made, we will update the “Effective Date” at the top of this page.
We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or personal information associated with you, please contact:
Carmel Valley Heating and Sheet Metal Inc.
Email: jen@carmelvalleyheating.com
Phone: (831) 298-9922