Terms & Conditions
Last Updated: February 1, 2026Agreement to These Terms
These Terms & Conditions govern your access to and use of the website operated by Carmel Valley Heating and Sheet Metal Inc. ("Company," "we," "us," or "our"), a California corporation.
By accessing or using our website, submitting a form, requesting services, or otherwise interacting with our website and related online services (collectively, the "Services"), you agree to these Terms & Conditions.
If you do not agree with these Terms & Conditions, please do not use the Services.
We may update these Terms & Conditions from time to time. Any changes will be reflected by updating the "Last Updated" date at the top of this page. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms & Conditions.
The Services are intended for users who are at least 18 years old.
1. Our Services
Carmel Valley Heating and Sheet Metal Inc. provides HVAC, heating, cooling, metal roofing, gutter, custom sheet metal, and related services.
Information provided through our website is intended for general informational purposes. Service availability, pricing, estimates, timelines, equipment availability, and other details may vary based on the circumstances of each project or service request.
Information displayed on our website does not constitute a binding estimate, quote, warranty, or agreement unless expressly stated otherwise in writing by Carmel Valley Heating and Sheet Metal Inc.
2. Intellectual Property Rights
Unless otherwise indicated, Carmel Valley Heating and Sheet Metal Inc. owns or licenses the content available through our website, including text, graphics, photographs, logos, designs, website elements, and other materials.
This content is protected by applicable copyright, trademark, intellectual property, and unfair competition laws.
You may access and use the website and its content for your personal, non-commercial use.
Unless otherwise permitted by law or authorized by us in writing, you may not:
Copy, reproduce, republish, or distribute substantial portions of our website content
Modify or create derivative works from our website content
Use our trademarks, logos, or branding without permission
Sell, license, or commercially exploit our website content
Remove copyright, trademark, or other proprietary notices
All rights not expressly granted under these Terms & Conditions are reserved.
3. Information You Provide
When you submit information through our website, including through contact forms, appointment requests, service requests, or other communications, you agree to provide information that is accurate and complete to the best of your knowledge.
You are responsible for ensuring that the contact information you provide is current and that you are authorized to provide it.
Information you submit to us will be handled in accordance with our Privacy Policy and other applicable policies.
4. Service Information, Estimates, and Availability
We make reasonable efforts to provide accurate information about our services. However, descriptions, availability, pricing, specifications, promotions, and other information may change without notice.
Online information should not be interpreted as a guaranteed price or final estimate unless expressly identified as such.
Any formal estimate, proposal, work order, invoice, service agreement, or other written agreement provided by Carmel Valley Heating and Sheet Metal Inc. may contain additional terms applicable to the particular service or project.
If there is a conflict between these website Terms & Conditions and a separately executed agreement concerning specific services, the terms of the separately executed agreement will generally control with respect to those services.
5. Payments
When payment is required for products or services, you agree to provide accurate and current payment and billing information.
We may accept payment methods including:
Visa
Mastercard
American Express
Discover
PayPal
Check
Bank account transfer (ACH)
Zelle
Available payment methods may change from time to time.
Any applicable taxes, fees, or other charges will be disclosed as appropriate in connection with the applicable transaction, estimate, invoice, or agreement.
If a credit card processing fee applies to a transaction, it will be disclosed as required before or in connection with payment.
All payments are made in U.S. dollars unless otherwise expressly stated.
We reserve the right to correct pricing, billing, or clerical errors.
6. Financing
Financing may be available for qualifying HVAC installations, replacements, and other eligible projects through third-party financing providers, including GreenSky®.
Financing is subject to lender approval and separate terms, conditions, rates, disclosures, and eligibility requirements established by the applicable financing provider.
Carmel Valley Heating and Sheet Metal Inc. does not determine financing approval, interest rates, repayment terms, or other lending decisions.
Any financing information provided on our website is for general informational purposes and may change. You should review all lender disclosures and financing terms before submitting an application or accepting financing.
7. Cancellations, Returns, and Service Concerns
Because Carmel Valley Heating and Sheet Metal Inc. primarily provides labor and services, completed labor and services are generally not returnable.
Terms concerning equipment, materials, deposits, cancellations, refunds, warranties, or remedies may be provided separately in an estimate, proposal, invoice, work order, manufacturer warranty, or other agreement.
If you have a concern regarding work performed by Carmel Valley Heating and Sheet Metal Inc., please contact us promptly so we can review the circumstances and discuss available options.
Nothing in this section is intended to limit any rights or remedies that cannot lawfully be limited under applicable law.
8. Prohibited Uses
You may use our website only for lawful purposes.
You agree not to:
Use the Services in violation of any applicable law or regulation
Attempt to gain unauthorized access to our website, servers, systems, accounts, or networks
Interfere with or disrupt the operation or security of the Services
Introduce viruses, malicious code, malware, or other harmful technology
Use automated tools to improperly scrape, extract, or collect website content or information
Attempt to bypass security features or access restrictions
Impersonate another person or misrepresent your identity
Submit false, fraudulent, misleading, or unlawful information
Use information obtained through the Services to harass, abuse, or harm another person
Use our website or content to infringe upon the intellectual property or other rights of another person
Use our name, trademarks, logos, or content for unauthorized commercial purposes
We reserve the right to restrict or terminate access to the Services if we reasonably believe these Terms & Conditions have been violated.
9. Third-Party Websites and Services
Our website may contain links to websites, platforms, applications, financing providers, or services operated by third parties.
We do not control and are not responsible for the content, availability, security, accuracy, privacy practices, policies, terms, or services of third-party websites or providers.
A link to a third-party website does not necessarily constitute an endorsement of that website, company, product, or service.
If you visit or use a third-party website or service, your use is subject to that third party's own terms, policies, and disclosures.
10. Privacy
Your privacy is important to us.
Our collection, use, storage, and disclosure of personal information is described in our Privacy Policy, which is incorporated into these Terms & Conditions by reference.
Please review our Privacy Policy to learn more about how we handle information collected through our website and Services.
11. SMS/Text Messaging
If you provide your mobile phone number and consent to receive text messages from Carmel Valley Heating and Sheet Metal Inc., you may receive SMS communications related to our services.
Messages may include:
Appointment scheduling and confirmations
Appointment reminders
Service updates
Customer support communications
Account notifications
Other service-related communications
Message frequency may vary based on your interactions with us and the services you request. Message and data rates may apply depending on your wireless carrier and mobile plan.
Consent to receive SMS text messages is not a condition of purchasing any goods or services from Carmel Valley Heating and Sheet Metal Inc.
You may opt out of receiving SMS text messages at any time by replying STOP to a message from us. After submitting an opt-out request, you may receive a final confirmation message.
For assistance, reply HELP to a text message or contact us at:
Email: jen@carmelvalleyheating.com
Phone: (831) 298-9922
SMS opt-in consent, mobile phone numbers, and related SMS enrollment information are not sold or shared with third parties or affiliates for their marketing or promotional purposes.
Information may be disclosed to service providers that assist us in operating our text messaging services when necessary to provide those services, subject to applicable privacy and confidentiality requirements.
For additional information, please review our SMS Text Messaging Terms & Conditions and Privacy Policy.
12. Electronic Communications
When you visit our website, submit an online form, send us an email, or otherwise communicate with us electronically, you are communicating with us electronically.
You consent to receive communications from us electronically when appropriate, including through email, website notices, and other electronic methods.
To the extent permitted by applicable law, you agree that agreements, notices, disclosures, and other communications provided electronically may satisfy legal requirements that such communications be in writing.
13. Website Availability and Modifications
We reserve the right to modify, update, suspend, restrict, or discontinue any portion of our website or Services at any time.
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
Website availability may be affected by maintenance, technical problems, internet or hosting interruptions, security issues, circumstances beyond our control, or other factors.
We may also correct errors, inaccuracies, or omissions in website content at any time without prior notice.
14. Disclaimer
The website and its content are provided on an "as is" and "as available" basis to the fullest extent permitted by applicable law.
While we make reasonable efforts to maintain accurate and useful information, we do not warrant that website content will always be complete, current, accurate, uninterrupted, secure, or error-free.
Information on this website is provided for general informational purposes and should not replace an on-site evaluation, professional diagnosis, written estimate, service agreement, or other assessment appropriate to your specific HVAC, heating, cooling, roofing, gutter, or sheet metal needs.
To the fullest extent permitted by law, Carmel Valley Heating and Sheet Metal Inc. disclaims warranties concerning the website and its content, whether express or implied, except for warranties that cannot lawfully be excluded.
Nothing in these Terms & Conditions is intended to disclaim or limit warranties, obligations, or consumer rights that cannot lawfully be disclaimed or limited.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Carmel Valley Heating and Sheet Metal Inc. and its officers, directors, employees, representatives, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from your access to or use of, or inability to access or use, the website or its content.
This limitation does not apply to liability that cannot legally be excluded or limited.
Nothing in these Terms & Conditions is intended to waive or restrict any rights or remedies available to you under applicable consumer protection or other laws.
Terms governing liability associated with HVAC work, installations, repairs, roofing, gutters, equipment, warranties, or other services may also be addressed in applicable estimates, work orders, contracts, invoices, warranties, or other agreements.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Carmel Valley Heating and Sheet Metal Inc. and its officers, directors, employees, representatives, and agents from third-party claims, damages, liabilities, costs, and expenses arising from your unlawful misuse of the website, your violation of these Terms & Conditions, or your infringement of another person's rights.
This provision does not require you to indemnify Carmel Valley Heating and Sheet Metal Inc. for conduct for which indemnification cannot lawfully be required.
17. Copyright and Intellectual Property Concerns
We respect the intellectual property rights of others.
If you believe content appearing on our website infringes a copyright or other intellectual property right you own or control, please contact us with sufficient information to identify the material and explain your concern.
Copyright and intellectual property inquiries may be sent to:
Carmel Valley Heating and Sheet Metal Inc.
316 Mid Valley Center #108
Carmel, CA 93923
Please include enough information for us to identify and evaluate the material at issue.
Nothing in this section modifies any rights or procedures available under applicable copyright law, including the Digital Millennium Copyright Act where applicable.
18. California Users and Residents
If a complaint with Carmel Valley Heating and Sheet Metal Inc. is not satisfactorily resolved, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs.
Complaint Assistance Unit
Division of Consumer Services
California Department of Consumer Affairs
1625 North Market Blvd., Suite N 112
Sacramento, CA 95834
Phone: (800) 952-5210 or (916) 445-1254
19. Governing Law
These Terms & Conditions and your use of the Services will be governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-law principles, except where applicable federal law or another law requires otherwise.
Nothing in these Terms & Conditions is intended to deprive a consumer of protections provided by applicable law.
20. Dispute Resolution and Venue
Subject to applicable law and any separate written agreement between you and Carmel Valley Heating and Sheet Metal Inc., disputes relating to these Terms & Conditions or use of the website will be handled in an appropriate court with jurisdiction over the dispute.
Nothing in these Terms & Conditions is intended to prevent either party from exercising rights or remedies that cannot lawfully be restricted.
Any dispute-resolution requirements contained in a separately executed service agreement, contract, proposal, or other agreement may apply to disputes arising from that agreement.
21. Severability
If any provision of these Terms & Conditions is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or, when appropriate, treated as severable.
The remaining provisions will continue in full force and effect.
22. No Waiver
Our failure to exercise or enforce a right or provision of these Terms & Conditions does not constitute a waiver of that right or provision.
A waiver will be effective only when expressly made in accordance with applicable law.
23. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, SMS Text Messaging Terms & Conditions, and any other policies or agreements expressly incorporated by reference, constitute the terms governing use of our website and related online Services.
Separate estimates, proposals, work orders, invoices, contracts, warranties, financing documents, or other agreements may contain additional terms governing specific products or services.
24. Changes to These Terms
We may revise these Terms & Conditions from time to time to reflect changes to our website, Services, business practices, or applicable requirements.
When changes are made, we will update the "Last Updated" date at the top of this page.
We encourage you to review these Terms & Conditions periodically.
25. Contact Us
If you have questions about these Terms & Conditions, our website, or our Services, please contact:
Carmel Valley Heating and Sheet Metal Inc.
California Contractor License No. 995745
316 Mid Valley Center #108
Carmel, CA 93923
Email: jen@carmelvalleyheating.com
Phone: (831) 298-9922